9AM UNTIL 5PM MONDAY TO FRIDAY
PO Box 261
YANDINA QLD 4561
What payment method's are accepted?
Do you offer exchange or refunds?
What is your copyright policy?
How can I contact you?
When can I expect to receive my order?
Will my item look exactly like the one in the photo?
Why is the wholesale discount not being applied?
- unused, unopened and in original condition
- clean and undamaged
- returned within 14 days of delivery
- in a saleable condition upon return
What payment method's are accepted? top
Australian buyers can pay by Paypal. If you are paying by Bank Deposit then we will send you the bank details once you have completed check out. We will confirm payment when funds have transferred into our account. Your handmade crafts will not be sent until payment has been received. Please use your invoice numbers as a reference so we can confirm your payment.
International buyers can pay by Paypal.
Please note that you do not have to register with Paypal to use this payment method.
Please note that Paypal is one of the safest and most recognised (they have over 150 million users worldwide) ways to shop online as they offer independent security and buyer protection.
Paypal uses state of the art fraud prevention to stop cyber crime. As a fraud prevention measure you will receive an email for every online payment you make with paypal. Your transactions are also covered by Paypals Buyer Complaint Policy.
Do you offer exchange or refunds? top
It is extremely important to me that your are completely satisfied with your goods. If you are in any way dissatisfied with your purchase, then we will organise an exchange for you. We do not refund for change of mind. Please note that we can only exchange items if you return them to us in a saleable condition.
All returned items must be:-
You will be responsibile for all postage costs. However, if the goods are different from the original order then they will be replaced at no additional cost. If you have any problems please don't hesitate to contact me and we will try and work out a solution asap.
Please note that due to differences in the way colours are displayed on computer monitors the colours of the item may not be an exact match with that displayed on your monitor. Please contact us if you have any queries or concerns.
We are committed to protecting your privacy. We will only use your information lawfully.
We only collect information needed to process your order and to provide you with the best possible service.
We will not on sell your information or share it with any third party. We will not send emails to you unless they relate to your order. If you would like to receive product updates by email please let us know. email@example.com
What is your copyright policy? top
You are permitted to browse this website for personal use only. All images that appear on this site are protected by relevant Copyright legislation, all rights reserved. Unauthorised use of any images or material from the Mum & Me Handmade Design web site is not permitted. If you would like to use any images on our website please contact us.
How can I contact you? top
You can either use the contact page (see link on the lefthand side or use the contact tab) or you can send us an email at firstname.lastname@example.org
When can I expect to receive my order? top
Orders will be dispatched within 2 - 5 working days. In busy periods you will be advised if delivery times will be longer. We use Couriers and Australia Post for our deliveries.
Will my item look exactly like the one in the photo? top
Colours may vary slightly from your monitor and that of the printed product. Please take this into consideration when placing an order.
Why is the wholesale discount not being applied? top
When you click on Checkout you will be able to see your wholesale discount applied. If you can't see this please check that you have logged in.